Terms and Conditions

Hourly Rates

The time starts upon arrival at Customer’s first location, once parking is secured. Time will continue until the last items are successfully relocated to Customer’s final destination. We try our best to provide the most accurate number of movers for the size of the move but ultimately the number of movers provided is the Customer’s decision. We reserve the right to send extra movers to complete a job in 8 hours of work time on the clock.

Minimum Charge

Our minimum charge is not Customer’s moving quote, it is the minimum charge for the move. Minimum charge is 3 hours. The actual job may take longer than this. Any hourly quotes discussed over the phone are just approximations. Customer’s move cost will be determined by the actual time it takes to complete the move.

Double Drive Time

The Double Drive Time Law (DDT), passed by the California Public Utilities Commission (CPUC), requires California based moving companies to double the amount of time it takes to get from the origin point to the destination point at the agreed upon hourly rate. We will be use this this rate (only for driving time) if between your destinations more 10 miles.

Payment

Payment must be made in full at the completion of Customer’s move.
Acceptable forms of payment include Cash, Zelle and for all major debit & credit cards use Venmo (customer will be pay commission for credit card).
Only for organizations we can accept checks and wire transfer (wire transfer need to be prepay deposit ~50% before 1 day moving day).

Insurance

Our Company offers a $0.60 per Ib. limit of liability waiver as part of our standard rates for local moves. This is not full coverage or replacement insurance; however it is the most standard coverage in the moving industry.
Basic coverage is included in Customer’s hourly rate.
Customers have the option to purchase insurance before the move.

Additional Insurance

If the Customer needs additional coverage, they can purchase it online www.emoveinsurance.com or call 800-682-1732.

Parking Arrangement

The customer is responsible for requesting parking permit if one is required at the pick-up or drop-off locations.
We require 40 feet of curb space to park our large truck. The customer agrees to pay any parking fees or tickets assessed to the carrier for vehicles rented to the customer at the time of charge.

Company’s responsibility.

The safety of any activity or move is at the discretion of the Foreman/Driver.
Any damages that occur from a specific Customer request are not covered. This refers to a situation when items that cannot be moved safely and without damage to home or to the item. If the Customer requests items to be moved anyways, our movers will accommodate the Customer’s request, but our company damage liability is waived for such items. Our personnel will move Customer’s pianos, appliances, and items over 300 lbs., if the work can be done safely. Unfortunately, damage may result to floor surfaces. If Customer wishes to take this risk, our company won’t be responsible.

Our Company shall not be responsible for damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical, drawings, securities, currency, money, bullion, precious stones, jewelry, or other similar valuables, paintings, statuary, or other works of art, or property carried gratuitously or as an accommodation.

Our Company may use dollies to facilitate removal or placement of appliances and other large items. Damage that may result to floors, such as but not limited to, scratches, dents, etc. are not the responsibility of Our Company.

Our Company cannot be responsible for dents or scratches on major appliances (they are covered by a thin layer of metal that has an extreme affinity to dent and scratch).

Our Company shall not be responsible for the working condition of major appliances or anything electrical and mechanical (printers, machinery, tools, etc…)

Our Company shall not be responsible for damage to items requiring special instructions if the Customer fails to provide such instructions including, but not limited to, disassemble or assembly of said items and any special preparation required.

Our Company assumes no liability or responsibility for any items and cargo loaded or unloaded into the Customer’s own vehicle, pod, rented box truck, etc. for which Our Company does not transport.

Our Company will not connect washer/dryer or ice makers. Customer or Customer’s representative must check or accept any plumbing connections. Any assistance we give is as a courtesy only. Water and drain connections are the responsibility of the user.

Any boxes, TV’s, crates, bins, or similar packages, packed by the Customer are not covered by our basic insurance. We cannot be sure if these items were properly packaged and protected and we cannot assume damage liability for these items.

All TV’s must be checked for functionality by turning them on in the presence of a crew leader and the Customer, before packing TV and after unpacking TV.

Special care, fragile, and high value items without proper packaging and preparation are not covered. At the Customer’s request we will move these items without crating but cannot assume liability for damages if packing quality has not been met.

Particleboard, pressed wood furniture, and IKEA furniture is not covered. Poor quality of the materials used to manufacture these items makes them prone to damage when moved, disassembled or reassembled.